Listening online started with improv, made connection and (possibly) created art.

Inclusion is an important and urgent issue. Listening has a vital role to play. And improv can help the mind-set and skill-set that makes both possible.

One of the unexpected joys of writing a book on listening is that people I meet often share their views and experiences of listening. And the part that silence plays in good listening is a frequent topic. Theodor Reik said of therapy that “The silence of the analyst...

I spent most of yesterday in the British Library researching for a book I am writing on listening. I finally found some good sources. (It has surprised me how hard they are to come by.) With my head full of non-verbal clues, empathy and emotional resonance, I took a...