The Eloquence of Silence

The Eloquence of Silence

One of the unexpected joys of writing a book on listening is that people I meet often share their views and experiences of listening. And the part that silence plays in good listening is a frequent topic. Theodor Reik said of therapy that “The silence of the analyst...
Listening With My Eyes

Listening With My Eyes

I spent most of yesterday in the British Library researching for a book I am writing on listening. I finally found some good sources. (It has surprised me how hard they are to come by.) With my head full of non-verbal clues, empathy and emotional resonance, I took a...
Listening Beyond The Words

Listening Beyond The Words

“We’re walking down the road, just chatting away and we go past this flower stall, and she slows down and looks at me and says “you don’t buy me flowers”. So I say – all positive like – “I’ll get you some flowers” and I turn towards the flower stall and she says, “I...